Shipping & Returns
You may return damaged, unopened items within 30 days of delivery for a replacement or store credit. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund or store credit within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. Thank you for supporting us and we will work to do everything to correct your order. We want you to enjoy our vegan hair care, vegan skin care and vegan beard care.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Shipping Options: For US Orders: Normally takes 2-7 business days. Does not include order processing time and fulfillment which is an average of 24-48 hours.
For International Orders: Usually takes 8-14 business days. Does not include order processing time and fulfillment.
Shipping Policies: All delivery times are estimated from the time your order leaves our processing center.
Domestic Orders: The purchaser is responsible for providing the correct mailing address. We do not make address adjustment unless notified. So please verify you enter the correct address. Please be certain your address is correct regardless of your ordering process, before finalizing your order. We can not be responsible for goods delivered to the wrong address. If you happen to catch that you entered the wrong address you can email us at email@example.com with the correct shipping address before your order is shipped. Once shipped we will not be responsible for the wrong address.
Order Processing Times: Please allow 15-20 business days to process your order, all orders processed after 5 pm will be considered next business day order (except holidays and weekends). Shipping is usually 5-7 business days. Orders submitted on weekends will process that next 2 business days. All packages, unless otherwise stipulated, once processed, are shipped via USPS (3-5 day service, not guaranteed). This service provides delivery confirmation for all of our orders. All delivery times are estimated from the time your order leaves our processing center. International: Please note that minor adjustments to the shipping rate may be required depending upon the country of shipment and the CURRENT USPS shipping rates.
Canadian Customers: Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g., excise tax). A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer’s behalf.
International Customs: The purchaser is responsible to pay any applicable taxes or duties that may apply. We do not calculate or collect taxes or duties from you. It is the purchaser’s responsibility to check country and local regulations and policies of the receiving country and abide by those. It is the responsibility of the purchaser to be sure the Customs Department permits the shipment of our products to your country and what the duties or tariffs may be upon delivery. We will not provide a refund on the shipping of the package if it is refused by customs or by yourself, due to regulations and taxes or duties. If the package is seized by customs for any reason and the package is not returned to us, we can not issue a refund.
Incorrect Shipping Information: If a package is returned to 103 Collection LLC due to an incorrect or incomplete shipping address provided by a customer, or if the customer was not home for delivery the customer will be responsible for the return shipping cost as well as the redelivery cost. 103 Collection LLC is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer, no refunds will be provided if any parts of the address are incorrect.
Lost or Stolen Packages: 103 Collection LLC is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, 103 Collection LLC will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.
Damaged Product and Incorrect Orders: 103 Collection LLC is not responsible If you receive damaged product or an order that you feel was processed or filled incorrectly, you must contact us by phone or email within 30 days of placing your order. Items not in Stock: We strive to have all of our products available for immediate shipment. Due to popularity and high demand for our products, some products may go on back order. We will take all necessary steps to advise you in a prompt manner if this situation occurs. If it is possible to ship a portion of an order, we will send out all available items and place the remainder as a back-order, to be shipped as soon as possible with no extra shipping charges to you.
Intellectual Property: By signing this invoice you and all the representatives of your company agree to submit any marketing material, advertising, use of 103 Collection images, logo, slogan, social media, website, or any likeness thereof for approval by the owners of 103 Collection. If at any time the owners of 103 Collection do not approve or deem that our organization is not represented in a manner of our approval, you agree to remove and immediately cease any marketing or false representation.
Refund and Money Back Guarantee: 103 Collection LLC stand behind the products we sell. If there is any discrepancy with your order please contact us via email or phone by 7am Central Time the next business day. Once an order has been shipped it cannot be changed or cancelled. Please contact us with any questions or concerns at 1-800-896-2945 or firstname.lastname@example.org.
To obtain a refund, simply return all bottles (unused) with a note containing your name and address to:
Shipping Department/Returns Department
103 Collection LLC
P.O. Box 574
Schererville, IN 46375